Refund policy

At aurumuus, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help with returns and exchanges under the following clear and straightforward terms.

Geographic Coverage

We accept returns and exchanges exclusively for orders placed and shipped within the

United States.

Return & Exchange Eligibility

Product Condition: Returns are accepted for both defective products (damaged, broken, or incorrect items) and non-defective products (buyer's remorse, change of mind).
Requirements: To qualify for a return or exchange, items must be new, completely unused, and in their original packaging with all tags attached.
Timeframe: Return or exchange requests must be initiated within 60 days from the verified date of delivery.

How to Initiate a Return

You can return your products using one of the following two options:

By Mail: Contact our customer care team at help@aurumuus.shop to initiate the return process. Once approved, you will receive a downloadable and printable prepaid shipping label sent directly to your email.
In-Store / Office Visit: You may return items in person at our physical business address. Please ensure you bring the product in its original packaging along with your digital proof of purchase (order confirmation email).

Return Shipping Costs & Fees

Return Shipping Cost: Return shipping is FREE ($0) for all orders. Whether you are returning a defective item or simply changed your mind, we will provide a prepaid label at no cost to you.
Restocking Fees: We do not charge any restocking fees ($0) for any returned products.

Refund Processing Timeline

Inspection: Once your returned item arrives at our facility and is inspected for compliance with our return policy conditions, we will process your refund within 7 business days.
Payment Method: Refunds will be credited directly to the original payment method used during your checkout. Please note that depending on your financial institution or credit card issuer, it may take an additional 3 to 5 business days for the funds to post to your account statement.

Damaged, Defective, or Incorrect Items

If you receive an item that is defective, damaged in transit, or different from what you ordered, please contact us within 7 days of delivery at help@aurumuus.shop. Please include your order number along with clear photos showing the issue. We will instantly arrange for a replacement or process a full refund, covering all associated costs.

Non-Returnable Items

The following items are strictly non-eligible for return or exchange:

Products showing visible signs of wear and tear, or items damaged due to consumer misuse.
For hygiene and safety reasons, personal care items, cosmetics, or intimate goods that have been unsealed or opened cannot be returned.

Order Modifications and Cancellations

Orders can only be modified or canceled within 24 hours of placement. After this 24-hour window, your order enters our automated fulfillment system and cannot be altered or stopped. If you miss this window, you are welcome to return the item for a full refund once it arrives by following our standard return steps above.

Lost or Undelivered Shipments

If your order has not successfully arrived within 30 business days from shipment, please contact us immediately. Please note that aurumuus cannot be held responsible for packages that go missing or are misdelivered due to incorrect or incomplete shipping information provided by the buyer at checkout.

Quick Reference Summary (Google Merchant Center Sync)

Requirement	Policy Detail
Return Window	60 Days from delivery
Restocking Fee	$0 (No fee)
Return Shipping Cost	Free (Prepaid label provided)
Accepted Product States	New / Unused

Return Methods	Mail (Prepaid label) & In-Person
Refund Processing Time	7 Business Days
Defective / Damaged Policy	Fully covered (Free return / replacement)